Administration Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Administration Officer, Family Healthcare Support - Ambulatory Services
 

• Work for Australias leading childrens hospital
• Friendly and supportive team environment
• Supporting families and carers of children with complex healthcare needs
• Excellent employee benefits including salary packaging\

About the Role: 

This is a Permanent part time position at 64 hours per fortnight within the Family Healthcare Support unit. 

You will be responsible for connecting support workers with patients and families requiring respite, organising training and coordinating staff and family schedules.  You will provide administrative support and data management for the Family Healthcare Support team and assist the manager in optimisation of the service. 

What you’ll achieve:

• Co-ordinate family matching workflow to ensure optimal output within prescribed timelines 
• Ensure that patient data with family matching and training requests are recorded and maintained 
• Schedule training in schools, kindergarten's and homes in consultation with the school care program team
• Contribute to the ongoing development of administrative processes

Classification for this position will range from A021 - A025 ($66,768 - $73,811.92 Base Salary per annum, plus Super and plus Salary Packaging).

Your skills and experience:

• Excellent communication and interpersonal skills
• Highly developed organisational and planning skills
• Ability to prioritise competing demands and work flexibly
• Ablity to work with initiative, autonomy and as a part of a team 
   

If this sounds like you, click here to view the position description.

About Family Healthcare Support 

The RCH Family Healthcare Support Team provide trained workers to care for children with medical complexity at home. This provision allows parents of children who require frequent medical interventions the time to rest and attend to other responsibilities. Support shifts are provided for eligible children known to the RCH Complex Care Hub or through NDIS FUNDING. Workers are based throughout the state of Victoria and provide care to children in their local area. This remote workforce is coordinated through a central team onsite at the RCH. 

Family Healthcare shifts are provided by a trained support worker who undertakes child focused training and operates within strict parameters clearly documented in a child's specific care manual. Workers maintain a safe environment for the children they support, delivering all care required during the shift, including identifying and responding to predictable changes in care. 

What we offer:

• Salary Packaging – Increase your take home pay!

• Employee Assistance Program
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Staff immunisation
• Early Learning Centre childcare
• Parkville location and close to public transport
• Discounted on-site car parking
• Culture of continuous improvement
• Flexible work options available

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Paula Howard, Manager - Paula.Howard@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 27 November 2025