Application Analyst - REDCap

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:
This is a Full Time ongoing position at 80 hrs FTE/hours per fortnight within the ICT department. The Application Analyst REDCap serves as a Subject Matter Expert (SME) dedicated to the ongoing maintenance, support, and optimisation of the Royal Children's Hospital's REDCap application and other clinical research data platforms.

Classification for this position will range from Grade 6 Year 1 AO61 – Grade 6 Year 5 AO65 (FTE base annual salary $110,479.20 - $111,051.20, pro rata for part time and plus superannuation).

You will be responsible for:

• Responsible for the first point of contact for REDCap and other related research systems, overseeing their lifecycle from implementation and configuration to ongoing maintenance, support and upgrades
• Ensures systems meet the standards for data integrity, privacy, and interoperability, especially in the context of multi-site studies and regulatory frameworks
• Facilitates user access, permissions, and training, ensuring researchers and support staff can efficiently utilise application features.
• Troubleshoots complex technical issues, coordinates with vendors or external support teams, and manages escalations to ensure minimal disruption to research activities
• Conduct analysis and investigate possible solutions to resolve staff queries regarding the system.
• Provides expert guidance on data capture, storage, and export processes, supporting researchers in designing and deploying surveys, forms, and databases within REDCap and other research applications.
• Train users as part of progressive application rollouts.

What you’ll achieve:

• Promote a customer-focused culture by ensuring all Service Desk interactions are timely, professional, and aligned to organisational service standards
• Build strong relationships with ICT customers and act as a functional escalation point to resolve issues and maintain customer confidence
• Provide advice, guidance and support to line managers and staff and ensure compliance with policy and procedures

Your skills and experience:

• Tertiary qualifications in a related field and/or relevant industry experience
• Experience in the clinical research sector, with an understanding of research ethics, data privacy, and regulatory compliance.
• Extensive experience in administer, support and using research data management systems, particularly REDCap
• Proven ability to provide technical support, troubleshoot complex issues, and manage change in a research or healthcare setting.
• Demonstrated success in process improvement, particularly in a systems environment.
• Experience developing user guides and documentation.

If this sounds like you, click here to view the position description.

About the Department:

The Royal Children’s Hospital’s ICT Service Desk operates within a complex and highly diverse computing environment, supporting thousands of users and numerous IT systems essential to patient care. As Service Desk Team Leader, the role centres on cultivating a cohesive team and overseeing day-to-day operations—including ticket management, vendor coordination, and staff rostering—to ensure a central, customer-focused point of contact for ICT issues. Responsibilities include providing both Level 1 and Level 2 technical support, escalating and routing requests as needed, and maintaining high standards of troubleshooting and incident resolution. The Team Leader also drives service excellence through strong stakeholder relationships, clear documentation, and compliance with organisational policies, working collaboratively across ICT teams and with a broad spectrum of hospital staff from end users to senior executives.

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Flexible work options available

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Rakesh Kumar, Ph: 0393457098 Email: rakesh.kumar@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 12 March 2026