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Complex Care Hub - Administration Officer

Date: 25-May-2023

Location: 48 Flemington Rd, AU

Company: theroyalch


The Hospital:


The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Pediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.


The Role:


This is a position at 0.6EFT or 48 hours per fortnight within the Complex Care Hub.

Complex Care Hub Administration officers support the Complex Care Hub programs to provide an integrated, coordinated and family cantered approach to care and treatment for identified complex patients. You will assist the Complex Care Hub team by promoting effective communication and collaboration. You will provide administration support and data management for the Complex Care Hub program and will assist in the optimisation of efficiency by centralising tasks. This role is a front-line customer service role involving interactions with patients and their families.



What you’ll achieve:


  • Successful partnership with the multidisciplinary team providing competent and efficient administration 
  • Management and organisation of families medical appointments and assist to minimise hospital attendance 
  • Work with multiple departments across the Hospital to provide assistance to families


Classification for this position will range from A021 -  A025 



Your skills and experience:


  • Demonstrated proficiency in the use of established administration process 
  • Demonstrated customer service skills
  • Demonstrated commitment to work and contribute as part of a team 
  • Experience in using computer applications, including but not limited to the Electronic Medical Record. 


If this sounds like you, click here to view the position description.



About the Department:


Complex Care Hub is an interdisciplinary service that coordinates the health care experiences for complex patients and their families. Patients with complex needs frequently require multiple teams, advance technology and medical equipment to support their care needs, both within the hospital, community and at home. 



What we offer:


  • Salary Packaging – Increase your take home pay!
  • Parkville location and close to public transport
  • Discounted on-site car parking



Other requirements:


  • Current National Criminal Record Check, or willing to obtain
  • Valid Working with Children Check
  • Current NDIS Worker Screening Check, or willing to obtain
  • Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure



Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.


Shortlisting for this position will commence immediately, we encourage you to apply promptly!


For more information about this position please contact : Michelle Taverna, Nurse Unit Manager Ph: 03 9345 6868  Email:

Why work at the RCH?


RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities,  surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption.


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 9 June 2023