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Complex Care Hub - Administration officer

Date: 21-Jun-2022

Location: 48 Flemington Rd, AU

Company: theroyalch

The Hospital:


The Royal Children’s Hospital’s (RCH) vision is to be a great children’s hospital – delivering Great Care, Everywhere.

RCH is located within the Melbourne Biomedical Precinct, with more than 45 world-class biomedical organisations and more than 50,000 of the brightest minds working together to make the Precinct number one in the Asia Pacific region for health, education, research, and training. Within this, RCH is also a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. Each organisation contributes to a paediatric academic health centre which is greater than the sum of its parts.  

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The RCH is the only provider of heart transplant services and CAR T-cell therapy for paediatrics in Australia. RCH is an effective advocate for patients and their families with a particular focus on vulnerable children and increasingly, mental health in young people. The hospital also supports many health promotion and prevention programs. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

We work collaboratively with hospitals to deliver the right care, in the right place, at the right time. The RCH is committed to the Child Safe Standards:

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

Further information about RCH is available at


The Role:


The Royal Children's Complex Care Hub is an interdisciplinary service that coordinates the health care experiences for complex patients and their families. Patients with complex needs frequently require multiple teams, advances technology and medical equipment to support their care needs, both within the hospital, community and at home. 


Complex Care Hub adminstration officer supports the Royal Children's Complex Care Hub program to provide an integrated, coordinated and family centered approach to care and treatment for identified complex patients. This role will assist the Complex Care Hub team by promoting effective communication and collaboration. This role provides adminstrative support and data management for the Complex Care Hub program and will assist in optimisation of efficiency by centralising tasks. This role is a front line customer service role involving interations with patients and their families.  


Qualifications and experience:


  • Demonstrated proficiency in the use of established administrative processes
  • Demonstrated customer service skills
  • Demonstrated commitment to work and contribute as part of a team
  • Experience in using computer applications, including but not limited to the Electronic Medical Record


  • Relevant tertiary qualification


Key Selection Criteria:

  • Highly developed organisational and planning skills
  • Ability to multi-skill between tasks according to priorities
  • Highly developed communication and interpersonal skills
  • Ability to work with initiative, autonomy and as part of a team 
  • Demonstrated time management and prioritisation skills
  • Ability to work co-operatively and give assistance as required
  • Enthusiasm to learn new skills and technology within the scope of the position


To view the Position Description, please click here.


Why work at the RCH?


RCH is committed to a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities,  surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.

All applicants please be aware that it is a requirement of your employment that you be fully vaccinated against Covid-19, in compliance with any public health orders in place at the time of, and during, employment. Further, some RCH positions require the Annual Influenza Vaccination under Direction from the Secretary, Department of Health (Directions).  If your position is identified as Risk Category A or B you are required to have the annual Influenza Vaccination unless you have a medical exception in line with the Directions.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 06 July 2022