Family Healthcare Support Worker

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Family Healthcare Support Worker 

• Must be proficient in AUSLAN
• $38.34 - $69.01 per hour (including casual loading, shift-dependent) + salary packaging
• Full job-training provided
• Great opportunity for school leavers, students, early retirees and parents returning to work

Location: City of Merri-bek

About the RCH’s Family Healthcare Support Team

The Family Healthcare Support team is an evolving service working with the Complex Care Hub to coordinate the out-of-hospital support for eligible families. The team provide support to children with complex medical needs in their home environment or other appropriate settings. Care is delivered independently, often in the absence of parents in line with the child's specific care plan. This care plan is developed in collaboration with the family, their medical specialists, and other members of the RCH team.

What You’ll Do

As a successful Family Healthcare Support Worker you will:

• provide tailored care based on the patient’s needs outlined in their care plan, which may include personal care, specific medical interventions, giving tube feeds and medications
• maintain the safety and well-being of the child as outlined in the child specific training manual and report any concerns to the parents
• support children to access activities, education, and community outings, if appropriate
• and be responsible for the safe management of equipment during shift times

The Impact You’ll Make

Not only will you be joining the RCH’s heart-warming community, but you will also directly contribute to our vision through:

• building positive professional relationships with parents and children and strengthen RCH community bonds  
• bridging the access to care gap by providing care to children within the comforts of their own community
• providing necessary respite for parents and family members, allowing them to other essential responsibilities

What You’ll Bring to the Team

As well as a keen attitude to learn you will have:

• a strong ability to complete verbal and written assessments delivered in English
• an ability to travel independently
• well-developed interpersonal skills and a professional demeanour
• efficient computer skills and the ability to enter data accurately

If this sounds like you, click here to view the position description.

What You’ll Get in Return

• Salary Packaging – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Workplace Culture of continuous improvement, support and training
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport (after 3-months of continued service)
• Mandatory Occupational Violence and Aggression deescalation training for all staff – because your safety is our priority!
• Retail discounts and more!

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 1 June 2026