Administration Coordinator, Paediatric Rehabilitation 1

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

• Administration Coordinator, 
• Full time (or part time job share) ongoing
• Victorian Paediatric Rehabilitation Service,
• Royal Children’s Hospital, Parkville 

About the Role

We have an opportunity for a full time permanent position, 80 hours per fortnight within the Rehabilitation department at the Royal Children’s Hospital.

As the Administration coordinator you will be responsible for clerical and administrative support to the Rehabilitation team. This includes activities such as booking of appointments, responding to patient phone queries, ordering office materials and maintaining the information systems within the department.  You will have support from the departmental manager and clinical coordinators.

The position suits someone with excellent communication skills, is personable and works well with others in a team environment.

You will be responsible for

The position of the Administration Coordinator is a customer service role involving a high level of interaction with patients and their families and the VPRS-RCH team.

 Classification for this position will be an  Grade 2 level 1 to Grade 2 level 5 (AO21 to AO25)

What you’ll achieve:

• Schedule and prioritise outpatient appointment for the rehabilitation clinicians
• Manage inbound and outbound phone calls from families and clinicians
• Respond promptly to clinical questions by delegation to the clinical team
• Assist with efficient running of the department and office environment
• Contribute to improvement strategies and service efficiencies

Your skills and experience

• Well-developed interpersonal and communication skills
• Demonstrated computer skills with proficiency in Microsoft office programs.
• Demonstrated experience with applications eg Electronic Medical Records, Patient Administrative Systems
• Familiarity with medical terminology.
• Previous experience in a health care setting

About the Department

The rehabilitation department is an interdisciplinary service providing specialised care for children with acquired and congenital disability. The RCH team is the main site for paediatric rehabilitation in Victoria an is part of a state wide service.

If this sounds like you, click here to view the position description.

What we offer:

• Professional development and special events
• Culture of continuous improvement

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

or Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Dr Neil Wimalasundera – Director Rehabilitation, Phone 0393455522, Neil.Wimalasundera@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 3 March 2025