Administration Officer - Activity Optimisation

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Administration Officer - Activity Optimisation (Grade 3) - Ambulatory Services

About the Role

This is a Fixed Term Full-Time position at 40 hours per fortnight within Ambulatory Services.

You will be responsible for supporting initiatives that improve the accuracy, quality and compliance of clinical activity capture, reporting and funding across VINAH and MBS. You will work collaboratively with clinical and operational teams to identify improvement opportunities, resolve data quality issues and support changes that improve activity reporting and operational efficiency.

Classification for this position will range from AO31- AO35 (FTE base salary $77,426.44 to $85,597.72 per annum, plus superannuation).

What you’ll achieve:

• Review and reconcile clinical activity data to identify gaps, errors and opportunities for improvement.
•  Support accurate and compliant activity capture, reporting and funding across VINAH and MBS.
• Develop and maintain reporting to identify trends, monitor performance and support decision-making.
• Support the implementation of activity optimisation initiatives that improve data accuracy and operational efficiency.

Your skills and experience

  Previous experience in a healthcare or hospital administrative setting.

• Strong analytical and problem-solving skills, with the ability to identify trends, gaps and opportunities for improvement.
• Experience with healthcare activity, funding or reporting systems, including VINAH or MBS, would be highly regarded.

If this sounds like you, click here to view the position description.

About the Department

Ambulatory Services at the Royal Children’s Hospital provides coordinated outpatient and non-admitted care across all clinical specialties. The service supports timely access to healthcare, ensuring patients receive high-quality care while promoting efficient hospital operations. Ambulatory Services works closely with multidisciplinary teams to manage appointments, data reporting, and patient flow, supporting both clinical and administrative excellence across the organisation.

What we offer:

• Salary Packaging – Increase your take home pay!
• Staff Wellbeing Hub
• Culture of continuous improvement

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Aslin Osman, Ambulatory Governance Partner Ph:03 9345 5734 Email: aslin.osman@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 24 September 2026