Administration Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the role

This is a Part-Time, Fixed Term position at 30.4 hours per fortnight within the RCH's Centre for Community Child Health.The Administration Officer is part of the Centre for Community Child Health clinical services administrative team with the primary responsibility of providing support to the Pathway to Good Health clinic and Victorian Centre of Health Leadership for Children in Care activities within the broader context of supporting the Centre for Community Child Health clinical services activities. Regular tasks will include scheduling appointments; supporting timely communication via email and phone with a range of stakeholders e.g. carers, parents, Child Protection practitioners, statewide clinicians within the statewide Pathway to Good Health program; support for online training and professional development activities.  

What you'll achieve

• Register patients within Royal Children’s Hospital Electronic Medical Record (EMR) and the Pathway to Good Health statewide database
• Provide efficient administration for the Pathway to Good Health clinics and activities of the Victorian Centre of Health Leadership for Children in Care
• Monitor email inboxes and respond to phone and email inquiries relating to Pathway to Good Health and Centre for Community Child Health clinical services
• Maintain clear records of communication with Child Protection and progress of intake process for Pathway to Good Health clinics
• Schedule appointments for Pathway to Good Health clinics
• Complete administrative tasks associated with running the Pathway to Good Health Clinics to support communication before and after appointments with all stakeholders and promote timely attendance
• Administrative support of the activities of the Victorian Centre of Health Leadership for Children in Care to enable the delivery of online training and professional development activities, including scheduling online training sessions and meetings.

Your skills and experience

• Proficiency in the use of established administrative processes in a health setting (appointment scheduling; compliance with privacy and confidentiality protocols; navigate health information systems).
• Strong proficiency in Microsoft Office package (especially Word, Excel, PowerPoint, Outlook, Teams, including scheduling and recording meetings)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please here for position description.

For more information about this position please contact Melissa Hirst Ph:03 9345 5851  Email: melissa.hirst@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close: 12 September 2025