Admissions and Waitlist Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:

This is a Fixed Term Part Time position at 56 hours per fortnight as a Patient Support Officer until 30/06/2027. In this role, you willl be the first point of contact for parents and carers. This is a pivotal role where you'll play a key part in ensuring a smooth and efficient admissions process for our young patients.

What you'll be responsible for:

• Assisting with transition work to care closer to home for select patients.

• Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need.

• Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission.

• Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation.

• Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA).

• Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism.

Your skills and experience:

• A minimum of 2 years' experience in a healthcare admissions or waitlist management role.

• Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.

• Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care.

• Is a team player who thrives in a collaborative environment.

• Is proficient in using computer applications, including experience with electronic medical record systems a plus.

If this sounds like you, please click here to see the position description. 

What we offer:

• A supportive and collaborative work environment within a world-class children's hospital

• Salary Packaging – Increase your take home pay!

• Professional development opportunities to further your career

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly!

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

Apply online by clicking on the “Apply” button

Applications close 30 December 2024