Clerical Team Coordinator

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Clerical Team Coordinator (Grade 3) – Health Information Services 

• Work for Australia’s leading Children’s Hospital
• Friendly and supportive team environment
• Permanent part time
  
  

About the Role:

This is a Permanent Part Time position at 50 hours per fortnight (0.66 FTE) within the Health Information Services. The shifts are 5pm to 10pm, Monday to Friday. 

You will be responsible for the day-to-day functions of the out of hours clerical team. This will involve overseeing and supervising the management and maintenance of the physical and electronic medical record, and maintaining the quality and integrity of patient information. It will also involve working as part of a team, as well as autonomously, to supply medical records and information to our internal and external clients, which is vital in supporting the provision of quality patient care.

Classification for this position will range from Grade 3, Level 1 to Grade 3, Level 5 (AO31-AO35) | FTE base salary $77,426.44 to $85,597.72 per annum, plus super, pro rata for part time.

What you’ll achieve:

• Supervise and support the out-of-hours clerical team
• Provide a high level of customer service to patients and families, and to internal and external stakeholders
• Develop weekly rosters for allocation of clerical duties and ensure adequate staffing levels are maintained in response to planned and unplanned leave
• Promote and demonstrate active team participation to ensure ongoing excellence in service delivery and teamwork
• Ensure all clerical service requirements are met, ensure workload is distributed equitably and fairly across team and monitor team performance

Your skills and experience:

• Administration training with several years’ experience or equivalent work experience
• Demonstrated proficiency in the use of established administrative processes
• Demonstrated commitment to work and contribute as part of a team
• Experience in a team leadership role is desirable
• Experience in using electronic medical record, document management and patient administration systems is desirable.
  
  

If this sounds like you, click here to view the position description.

About the Department:

Health Information Services (HIS) provides a range of services for The Royal Children's Hospital including patient documentation scanning, clinical coding and Casemix education, updating and managing access to patient information, data correction and mandatory dataset submission. 

What we offer:

• Parkville location and close to public transport
• Discounted on-site car parking

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Sarah Dorward, Senior Health Information Manager Ph:03 9345 6094 

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close Tuesday, 24th of November 2026