Clinic Coordinator

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Clinic Coordinator - Customer Contact Centre (Grade 2):

• Excellent employee benefits including salary packaging
• Friendly and dynamic team
• Full Time

About the Role:

This is a full time position at 80 hours per fortnight within the Specialist Clinics team. 

You will be responsible for timely scheduling of appointment, clinic templating, waiting list management and compliance with Department of Health KPIs. This important role involves a high level of interaction with RCH consumers. This is a customer service position involving a high level of customer service to our patients and families. We are seeking highly enthusiastic, team orientated and experienced customer service professionals to join the team. 

Classification for this position will range from A021 - A025 $66,768 - $73,811.92 per annum pro rata.

What you’ll achieve:

• The role is required to have an in depth knowledge of their allocated department portfolio, providing specialist administrative support
• Clinic coordinator responsibilities include scheduling, rescheduling and cancelling clinic appointments, handling complaints, troubleshooting problems, and providing specialist administrative support to departments.

Your skills and experience:

• Flexible appoach to work demands
• Demonstrated experience in multiple computer applications.
• Previous experience working in a busy front line customer service-based role.

If this sounds like you, click here to view the position description.

About the department:

Specialist Clinics is the outpatient service for patients of RCH, seeing approximately 1,100 patients per day.

What we offer:

• Salary Packaging – Increase your take home pay!
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
• Parkville location and close to public transport.

Other requirements:

• Current National Criminal Record Check, or willing to obtain.
• Valid Working with Children Check.

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Natasha Warwick 9345 5784

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 27 May 2026