Customer Service Officer - Casual (External)

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

• Work for Australia’s leading Children’s Hospital  

• Ongoing training and development opportunities 

• Friendly and dynamic team 

About the Role 

This is a Casual position within the Nursing Administration and Workforce. 

You will be responsible for performing a broad range of administrative and customer-focused duties across various wards and departments within the Royal Children’s Hospital. On the Job training is provided to support you in this versatile role.  

Classification for this position will range from A010-A012 (base salary $29.58-$32.70 per hour, plus casual loading, Award Allowances plus superannuation) 

What you’ll achieve: 

• Excellence in customer service. 

• Skills in the use of our electronic medical record 

Your skills and experience: 

• Previous work in a busy front-line customer service-based role. 

• Demonstrated experience in multiple computer applications.  

If this sounds like you, click here to view the position description. 

About the Department 

The Nursing and Administration Workforce (NAW) Unit provides an important service to The Royal Children's Hospital (RCH) managers and staff to support the provision of high-quality patient care at the RCH. The team is responsible for the provision and management of high quality, in-house casual workforce services to the RCH wards and departments to meet operational requirements. 

Our goal is to provide professional, effective and customer orientated casual bank management and rostering services to our customers and effective, professional candidate care to our RCH casual bank members. 

What we offer: 

• Discounted on-site car parking 

• Flexible work options available 

Other requirements: 

• Current National Criminal Record Check, or willing to obtain 

• Valid Working with Children Check 

• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure 

Application process  

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. 

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should suitable applicants are sourced. 

For more information about this position please contact Cathy Matthews,Nurse Manager Ph: 03 9345 6117 Email: naw.recruitment@rch.org.au 

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 27 May 2025