Customer Service Officer- Specialist Clinics

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:

These full and part time positions within the Specialist Clinics department/ward are front line customer service positions involving a high level of interaction with patients and their families. You will also be responsible for a broad range of administrative duties including the scheduling of appointments.

What you’ll achieve:

• Excellence in customer service.
• Knowledge of Specialist Clinics booking practices
• Skills in the use of our electronic medical record

Classification for this position with range from A010- A012 (Full time base salary $58,442 to $63,996 per annum, plus superannuation)

Your skills and experience:

• Previous work in a busy front line customer service-based role.
• Demonstrated experience in multiple computer applications.
• Ability to communicate in multiple languages or AUSLAN (Australian sign language)

If this sounds like you, click here to view the position description.

About Specialist Clinics:

Specialist Clinics operates the outpatient service, for all medical and surgical departments of the hospital. Seeing over 1200 patients per day we are one of the busiest outpatient services in Victoria.

What we offer:

• Salary Packaging – Increase your take home pay!
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities.
• Parkville location and close to public transport

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Paul Griffiths 9345 5326

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 18 March 2025