Customer Service Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Customer Service Officer, Gatehouse Sexual Assault Service

• Parkville, Melbourne Location
• Friendly and supportive team environment
• Work for Australia’s leading Children’s Hospital

About the Role

This is a Permanent Full-Time position at 80 hours per fortnight within the Gatehouse Sexual Assault Service at The Royal Children’s Hospital (RCH), Parkville.

You will be responsible for performing a broad range of administrative and customer focused duties, involving a high level of interaction with children, young people and their families and various staff at the RCH. You will be part of a team, responsible for ensuring the efficient and effective operation of Gatehouse reception and appointment booking system including all duties and responsibilities required across these functions. You will provide general administrative support to clinicians, managers and other staff within Gatehouse.  

What you’ll achieve:

• Successfully manage Gatehouse reception desk as per local procedures
• Interact positively with children, young people, families and RCH staff and clinicians.
• Ensure the integrity of Gatehouse data records through the specific tasks of inputting, filing and monitoring

Classification for this position will range from Managers and Administrators Grade 1, Year 1-5 Classification: AO10-AO12 ($58,442.8‬-64,610 Base Salary plus superannuation plus salary packaging).

Your skills and experience:

• Previous telephone reception or call centre experience.
• Demonstrated experience in using various computer applications and competent in Microsoft Office suite.
• Previous experience working with databases and health record management and booking systems is desirable.

If this sounds like you, click here to view the position description.

About Gatehouse Sexual Assault Service

Gatehouse is a department of the Royal Children’s Hospital and a specialist sexual assault service.

Gatehouse provides therapeutic interventions and support for Children and young people aged 0-17 and their non-offending family member and carers living in the Brimbank Melton or Western Melbourne areas (Moonee Valley, Maribyrnong, Melbourne Hobsons Bay and Wyndham LGAs) or who are inpatients at the RCH. Services are provided at the service’s community sites in Melton, Werribee and at the RCH.

What we offer:

• Salary Packaging – Increase your take home pay!

• Discounted on-site car parking

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Fran Hardcastle, Workforce Development Officer, Ph: 0435 260 947 Email: fran.hardcastle@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 29 December 2024