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Customer Service Officer

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Date: 07-Jun-2021

Location: 50 Flemington Rd, AU

Company: theroyalch

The Hospital:

The Royal Children’s Hospital (RCH) provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.

With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/

Further information about RCH is available at www.rch.org.au

Customer Service Officer, Allied Health Administration


  • Full time, ongoing position - Monday to Friday 
  • Parkville Location


The position of the Customer Services Officer is a front line customer service role involving a high level of interaction with patients and their families, medical and nursing staff.  Specifically, the position is responsible for ensuring the efficient and effective operation of the Allied Health Specialist Clinics Desk B Reception, Call Centre, Appointment Bookings and performing all the responsibilities and duties required to meet the department key performance indicators.


To be successful in this role you need to be experienced in working in a busy front line customer service-based role, previous telephone or call centre experience, demonstrated experience in using various computer applications including Microsoft office programs and ability to work and contribute as part of the team.


View position description here

Why work at the RCH?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.


To learn more about our staff benefits please go to: https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/ is committed to a diverse and inclusive workforce.


We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close on 17 June 2021