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Customer Service Officer

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Date: 09-Jun-2021

Location: 50 Flemington Rd, AU

Company: theroyalch

Customer Service Officer

  • Part time, ongoing position
  • Parkville location
  • Fabulous staff benefits


The Hospital:

The Royal Children’s Hospital (RCH) provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.


With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.


The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/


Further information about RCH is available at www.rch.org.au


The Role:

The Medical Imaging department (MID) is seeking a Customer Service Officer to provide "front of house" clerical and administrative services to the department. Duties will include; customer service, patient bookings, patient registrations, releasing of medical images, telephone operations, admission functions and other clerical duties. Coverage will be required in the main Reception area of Medical Imaging, MRI Reception and our Private Imaging rooms. This role will require flexibility with working hours and have the ability to work between 7:30am to 7pm during the week (7.5hr shift duration) and weekends (day shift - as rostered and as required to cover staff shortages, these may be 6hr shifts), you may also be required to work extra shifts as the need arises.


To be successful in this role you will have:

  • Experience working in a hospital or medical clinic environment (minimum 12 months) - essential
  • Flexibility and availability to work hours/days required as above noted (including weekends - day shift)
  • Excellent customer service and people skills with the ability to build and manage key relationships across the organisation and ensuring a high level of service to customers of the department.
  • Excellent analytical and problem solving skills with a proactive approach to problem resolution and ability to work with complex issues and processes
  • Demonstrated intermediate to advanced computer application skills and ability to develop further
  • Highly developed administrative skills with the ability to innovate and streamline office processes
  • Demonstrated ability to cooperate and work well with others in the pursuit of team goals.
  • Excellent organisation skills and a flexible approach, including the ability to work without direct supervision, exercise initiative and discretion and act as a change agent.
  • Highly developed verbal communication, interpersonal and presentation skills with the ability to apply these skills to a variety of stakeholders.
  • Ability to understand the motivations of others and to provide information and decisions in a sensitive and considered manner
  • Highly developed attention to detail.
  • Ability to understand how departmental processes fit within and affect organisational processes, to ensure the delivery of an effective and efficient service.


Please download the 'Key Selection Criteria document' and addresses each of the criteria.  Your responses to the selection criteria will need to be added to the end of your Application Letter.


To view the position description please click here.


Please address the following Key Selection Criteria requirements as per the Position Description


If unsure on how to address KSC, please see below link or search online;


  • Proven strong customer service focus
  • Structured approach to tasks, organises and prioritises work and meets deadlines
  • Demonstrated ability to work autonomously
  • Possess, demonstrate and apply effective communication and interpersonal skills
  • Flexible approach to work demands  - balancing competing and conflicting priorities 
  • Proactive approach to process improvement, problem resolution and change management
  • Ability to work and contribute in a team setting as well as building strong relationships with stakeholders


To find out more about this role, please contact Mariam on (03) 9345 5667


If you think you possess the right skills and experience we encourage you to apply on our website now!



Why work at the RCH?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.


To learn more about our staff benefits please go to: https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/ The RCH is committed to a diverse and inclusive workforce.


We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.


Are you ready to join our team? 

 Apply online by selecting “apply now”

Applications close on 23 June 2021