Dental Customer Service Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:

This is a Permanent Part Time position (48 hours per fortnight - 0.6EFT) within the Dentistry department. You will join our supportive and professional multidisciplinary team and actively contribute to the provision of high quality, efficient and effective health services through reception, clerical and administrative support. This will include providing outstanding customer service to all people from our diverse community accessing our Dental services.

Your skills and experience:

• Experience working as a receptionist and being part of a team within a Dental setting
• Ability to multitask whilst maintaining the responsibility of being the first point of contact to meet and greet patients/families
• Strong communication skills, as you will be required to provide professional, friendly, warm and calm assistance with our patients and families 
• Ability to make decisions quickly and possess excellent organisational skills in order to meet clearly defined outcomes and deadlines
• Have exceptional attention to detail and good computer skills
• Experience with answering phones, greeting clients and supporting with administrative tasks
• Familiarity with Titanium Patient Management System or similar and or Cert III in Dental Assisting highly regarded

If this sounds like you, click here to view the position description.

The Department:

Why work with us? Our patients are at the heart of what we do. We strive to positively impact our communities and the wellbeing of our employees.

You will be joining a supportive, kind, caring and ethical culture where you will be welcomed by multi-specialty teams passionate about the health and wellbeing of our patients from prevention through to specialist care. We strive to continually learn and build on each other’s areas of expertise. We are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected. 

The Dentistry team at RCH is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

If you want to work with great people - we'd love to hear from you.

What we offer:

• Salary Packaging – Increase your take home pay!
• Parkville location and close to public transport
• Discounted on-site car parking

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain 
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly!

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 17 March 2025