Digital Health Partner - Ambulatory Services

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Job Title: Digital Health Partner – Ambulatory Services

• New role focusing on progressing Digital Health
• Will work across Ambulatory Services
• Excellent employee benefits including salary packaging

About the Role

This is a new full time ongoing role which will play a pivotal part in progressing Digital Health across Ambulatory Services. This Digital Health Partner – Ambulatory Services will act as the digital expert for Ambulatory Services digital health decisions, providing evidence-based and best practice guidance to the team. The role will work closely with the Digital Innovations team and will lead and deliver enhancement or innovation projects across Ambulatory Services and the Digital Portfolio. The role will also be a key representative of Ambulatory Services across the organisation and Parkville Precinct.

This role will report professionally to the Director of Digital Innovation and work as part of the Digital Innovation team, with operational reporting also to the General Manager Ambulatory Services. The Digital Health Partner - Ambulatory Services will work closely with Digital Innovation, Ambulatory Services, Parkville EMR teams, Chief Information Officers across RCH and relevant external providers.

Classification for this role will be discipline dependant: Allied Health Clinician Grade 3 year 1 – 4 or equivalent Psychologist / Pharmacist / Nurse / Administrative Officer.

What you’ll achieve:

• Act as the digital health expert for Ambulatory Services digital health decisions, providing digital guidance to clinical teams within and ensuring digital standards and approvals are followed

• Lead and drive consultation on the design, development and implementation of digital innovation
• Drive Ambulatory Services projects that have a digital focus

Your skills and experience

• Demonstrated competence in digital health
• Extensive experience in large hospital organisations, with an interest in digital workflows, best practice innovation and healthcare informatics or transferable experience
• Demonstrated understanding of improvement science, service design or user experience design
• Highly motivated and solution focused with strong ability to adapt in the situation to problem solve through challenges as they arise
• Proven track record in the development and implementation of strategic initiatives

If this sounds like you, click here to view the position description.

About the Department

The Digital Innovation team at RCH is an agile team that drives digital health innovation across all areas of the hospital. We work with clinical and administrative staff to find transformation opportunities, both within our Epic EMR platform and across emerging healthcare technologies. We spearhead initiatives from AI-powered ambient listening pilots to patient portal journeys and Copilot capabilities, always with a focus on measurably improving patient outcomes and staff experience.

Ambulatory Services is one division within RCH and has responsibility for Complex Care, Family Healthcare Support, Day Medical and Day Oncology Units, Hospital in the Home (Wallaby) as well as Specialist Clinics (SPC). As a service, we have a broad remit across the organisation and work closely with other divisions including Medicine, Surgery and Critical Care.

What we offer:

• Salary Packaging – Increase your take home pay!
• Parkville location and close to public transport

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Zoe Milner 0403 394 509 zoe.milner@rch.org.au (Ambulatory Services) or Joyce Seitzinger 0437 308 150 Joyce.Seitzinger@rch.org.au (Digital Innovation).

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 29 July 2025