Director Quality and Improvement

Date: 15 Sep 2023

Location: 50 Flemington Rd, AU

Company: theroyalch

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Pediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.


  • Hub of medical precinct in Parkville, Melbourne
  • Work for Australia’s leading Children’s Hospital 
  • Best practice implementation


Director, Quality and Improvement

The Royal Children’s Hospital seeks a highly motivated and experienced manager to lead operational excellence in quality and safety and to drive continuous improvement and system level innovation. 
As a leader in the quality field the successful candidate will have a comprehensive knowledge of the quality and safety regulations, guidelines, and relevant legislation, have established networks and be passionate about improving health outcomes for children and young people.


About the Role
This is a Permanent Full Time position at 1 FTE (80 Hours per fortnight) leading the Quality and Improvement team.
The role of the Director of Quality and Improvement will be accountable for reporting through to RCH Executive and Board, Safer Care Victoria, and the Department of Health Vic.
This exciting opportunity provides the successful candidate with scope to develop a new performance monitoring framework and divisional team structure in order to achieve on the RCH strategic goals and specifically, the quality and safety priorities.

What you’ll achieve:

  • Work with key stakeholders to ensure that implementation and evaluation of patient family centred care across all areas of RCH as part of the RCH Quality Plan
  • Ensure that data is used from the clinical risk management system to inform the RCH risk register and quality plan, and to monitor clinical quality and safety
  • Provide support for the activities of the New Technologies and clinical practices committee including ensuring compliance with monitoring of NTCPs that are introduced
  • Review committees that relate to the RCH Quality Management framework to ensure alignment to the RCH Strategic Plan on an annual basis or as required and coordinate the agendas for the RCH Board Quality Committee and RCH Quality and safety Committee
  • Provide professional supervision to all members of the quality unit, including conducting regular performance appraisals, managing leave and other HR functions according to RCH policies and procedures
  • Manage the Quality Unit budget and any special purposes funds and grants associated with Quality unit business, including the Family Advisory Support officer cost centre


Your skills and experience:

  • Demonstrated leadership at a senior level within a tertiary healthcare setting
  • Postgraduate qualifications in a related field (preferably at Masters level)
  • Extensive relevant industry experience and proven ability in building high functioning teams
  • Extensive experience and knowledge of quality frameworks, regulations and quality and safety standards
  • Demonstrated experience in quality improvement methodology and leading complex change management
  • Excellent communication (verbal and written), preparation of briefing reports and presentation skills
  • High level negotiation and interpersonal skills


If this sounds like you, click here to view the position description.


What we offer:

  • Salary Packaging – Increase your take home pay!
  • Employee Assistance Program
  • Early Learning Centre childcare
  • Discounted on-site car parking


Other requirements:

  • Current National Criminal Record Check, or willing to obtain
  • Valid Working with Children Check
  • Current NDIS Worker Screening Check, or willing to obtain (if applicable)
  • Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly!
For more information about this position please contact Kath Riddell, Executive Director, Nursing and Allied Health Ph:0427815122 Email:


Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities,  surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.


The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.


It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 06 October 2023