Medical Record Clerk

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Job Title: Medical Record Clerk (Grade 2) – Health Information Services

• Work for Australia’s leading Children’s Hospital
• Friendly and supportive team environment
• Permanent part time

About the Role

This is a Permanent Part Time position at 0.63 FTE, 48 hours per fortnight within the Health Information Services department. The days are Monday, Tuesday and Thursday from 8:00am -4:30pm.

You will be responsible for the management and maintenance of the physical and electronic medical record in addition to updating and maintaining the integrity of patient information. You will work as part of a team, as well as autonomously, to supply medical records and information to our internal and external clients, which is vital in providing quality patient care.

• Classification for this position will range from AO21 – AO25 (base salary $66,468 to $73,812 per annum, plus superannuation)

 What you’ll achieve:

• Preparation and sorting of patient documents prior to scanning
• Process requests for information from external sources and release information by following Freedom of Information and Release of Information procedures.
• Provide high level customer service and engage in a professional manner with all stakeholders when dealing with departmental enquiries and requests

•  Participate in activities including performance reviews and development plans, and key performance indicators (KPIs), training and team activities as scheduled
• Actively participate as part of the team to ensure ongoing excellence in our service delivery through equitable and efficient completion of tasks

 Your skills and experience

•  Strong commitment to work and contribute as part of a team
• Proficient in applying established administrative processes and systems
• Excellent communication skills and the ability to liaise with a variety of stakeholders
• Proficient skills with Microsoft Office 365 and Adobe

If this sounds like you, click here to view the position description.

About the Department

Health Information Services (HIS) provides a range of services for The Royal Children's Hospital including patient documentation scanning, clinical coding and Casemix education, updating and managing access to patient information, medical transcription, data correction and mandatory dataset submission. 

What we offer:

• Salary Packaging – Increase your take home pay!
• Parkville location and close to public transport
• Discounted on-site car parking

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Sarah Dorward, Senior Health Information Manager-Operations Ph:03 9345 6094 Email: Sarah.Dorward@rch.org.au .

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 20 November 2025