Operations Manager, General Medicine

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Operations Manager, General Medicine

• Excellent employee benefits including salary packaging
• Hub of medical precinct in Parkville, Melbourne
• Friendly and supportive team environment

About the Role

This is a Fixed Term Full-Time position to cover Long Service Leave for 7 months from 25 January to 13 August 2027, at 1.0 FTE/ 80 hours per fortnight within the Department of General Medicine

You will be responsible for:

As the Operations Manager, you will be responsible for the effective operational management and ongoing development of the Department of General Medicine. Working closely with the Director of General Medicine and multidisciplinary leadership team, you will oversee key operational portfolios including workforce planning, financial and budget management, business planning, recruitment, resource management and service improvement.

You will lead and support strategic projects, analyse operational and financial data, develop business cases and identify opportunities to improve service efficiency, sustainability and performance. You will also play a key role in fostering a positive, collaborative multidisciplinary workforce and ensuring the department meets its operational, governance and compliance requirements.

Classification for this position will be AO99.

What you’ll achieve:

• In conjunction with the Director of General Medicine, develop and improve General Medicine operations to ensure ongoing sustainability and service delivery efficiencies by managing budgets, process improvements, identification, and implementation of strategic objectives in accordance with the RCH Strategic Plan.
• Personnel management and administration of departmental staffing needs including recruitment, credentialing, change of employment conditions and terminations, ensuring accuracy of employment terms and conditions and creation of new position descriptions
• Evaluate operational and financial business data and utilise to facilitate planning to provide strategic clarity to current organisational issues. Management of leave management and monitoring of leave liability of staff on behalf of the Director.

Your skills and experience

• Tertiary qualification in a relevant discipline and/or significant relevant industry experience
• Proven leadership experience in a team environment and ability to work well as a senior team member 
• Minimum of five years’ senior level experience in the provision of administrative support and service delivery

If this sounds like you, click here to view the position description.

About the Department

General Medicine is RCH’s largest inpatient and outpatient clinical service, bringing together a diverse multidisciplinary team committed to delivering high-quality care to children and young people

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program
• Early Learning Centre childcare

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Jenny Lay, Operations Manager Ph 03 9345 9539 Jenny.Lay@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 28 September 2026