The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Patient Experience Partner

• Excellent employee benefits including salary packaging
• Friendly and dynamic team
• Flexible work options available

About the Role:

This is a part-time, ongoing position at 45.6 hours (0.6EFT) per fortnight within the Quality Department.

The Patient Experience Partner is responsible for supporting the collection, review and response to feedback provided to RCH from patients, families/carers and other key stakeholders external to RCH. They play an essential role in connecting and coordinating feedback from a variety of modes across RCH to maximise how RCH continuously improve the experience for patients and families/carers.

Classification for this position will range from AO71 to AO75 (FTE base salary $111,103.2 to $121,274.4 per annum, pro rata for part-time, plus superannuation).

What you’ll achieve:

• Support processes to ensure patient, families/carers have accessible ways to provide experience feedback to RCH.
• Coordinate and facilitate the review and resolution of feedback provided to RCH by partnering with internal stakeholders.
• Build and maintain effective and collaborative working relationships across the division and with internal and external stakeholders.

Your skills and experience:

• Tertiary qualification with a minimum of 4 years’ experience in the field along and/or relevant industry experience.
• Experience in the management of consumer feedback including development of the system to support patient experience.
• Demonstrated ability to build effective working relationships with a range of internal and external stakeholders, and commitment to lead and work effectively as part of a team.

If this sounds like you, please click here to view the position description.

About the Department:

The Quality Department supports the core functions of the RCH Clinical Governance Framework. The Department oversees the management of adverse patient safety events, patient and family experience and the work of the National Safety and Quality in Health Service (NSQHS) Standards committees, including the Executive Quality and Safety Committee and Patient Safety Committee.

The Quality Department strives to ensure a just culture and learning culture to support high quality safe care.

What we offer:

• Parkville location and close to public transport
• Culture of continuous improvement
• Flexible work options available

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Current NDIS Worker Screening Check, or willing to obtain
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:

To apply, you will need a resume and a short cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Justine Brown, Associate Director Quality via phone: 03 93455825 OR email: justine.brown@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 28 March, 2026.