Patient Flow Officer - Day Cancer Care

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”. RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries. The RCH is committed to the Child Safe Standards. RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

• Work for Australia's leading Children's Hopsital
• Friendly and supportive team enviornment
• Challenging and rewarding work environment

About The Role:

This is a permanent part time position, 0.4FTE/32hrs per fortnight within the Day Cancer Center department. 
You will be schedulling patients appointments to the Day Cancer Center and arranging the day for the patient and families to be as smooth as possible by liasing with other relevent stakeholders. You will aslo be responsible for delivering reports to the Nurse Unit manager and the helath Information Team. The Successfull applicant will have strong customer servce skills, be able to work autonomously and have a high level of communication skills. 
 

Classification for this position with range from A301 - A305  ($74,448.4 - $82,305.6 per annum plus superannuation). 

What you’ll achieve:

• Fulfil duty of care by practicing high level administrative duities
• Demonstrate your analytical skills in assessing and evaluating health information
• Participate in quality improvement activities
• Provide patients and families with the best possible experience throughout their healthcare journey

This role is located at The Royal Children's Hospital 50 Flemington Road Parkville.

Your skills and experience:

• Proven strong customer service focus and experience
• Demonstrated experience in using computer applications, including but not limited to EPIC, IBA, Q-Flow, Microsoft office
• Previous experience working in a health care setting
• Previous experience working in a busy front line customer service-based role 

If this sounds like you, click here to view the position description.

About Day Cancer Centre (DCC):

The Royal Children's Hospital (RCH) Children's Cancer Centre (CCC) is the largest partner in the Victorian Paediatric Integrated Cancer Services (PICS) and is a member of the Victorian Comprehensive Cancer Care program. The CCC is the only provider of complex children's cancer care and stem cell transplantation in the state of Victoria. The CCC is recognised as an international leader in the research and treatment of childhood cancer, each year treating around 300 newly diagnosed cancer patients under the age of 18 and many children receive ongoing treatment and/or active patient follow up.

The CCC aims for the highest standards in diagnosis, research, treatment, and support. The CCC comprises: an inpatient ward with designated bone marrow transplant beds, a day oncology unit, outpatient clinic area including allied health facilities, a dedicated oncology pharmacy, a research program with state-of-the-art laboratory facilities, a clinical trials office and an administrative centre.

The DCC is a specialist oncology day unit within the CCC with 15 chairs. We are a nurse led unit but work in conjunction with the wider Children’s Cancer Centre multidisciplinary team. We provide treatments such as Chemotherapy, Blood transfusions, central line care, drug infusions and sedation, with the list continuing to grow as we expand our service.

 
What we offer:

• Salary Packaging – Increase your take home pay!
• Staff Wellbeing Hub
• Discounted on-site car parking

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check

Application process
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description
 

Shortlisting for this position will commence immediately, we encourage you to apply promptly!
 

For more information about this position please contact Katie Smith, Nurse Unit Manager on 0478 408 378 or katie.smith@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 3 March 2025