Patient Service Assistant - Casual

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Patient Services Assistant 

• Casual position at $38.44 per hour
• Rosters 6-weeks in advance
• Opportunity for ongoing employment

About the Role

An opportunity has become available for an expereinced Patient services Assistant to join Australia's leading Paediatric Hospital. 

Working in the Reactive Team, the PSA’s provide indirect patient care, contributing to the maintenance of a welcoming, clean environment for all and supporting the clinical areas through the delivery of equipment and cleaning services.

Your responsibilities include, but are not limited to:

• Unit/Ward Housekeeping including cleaning patient rooms and equipment in room/s when required and on discharge according to Standard Operating Procedures
• Provide nursing staff assistance with intra/inner-ward patient transport
• Maintaing equipment care & management in accordance with manufacturor/legislative requirements
• General unit/ward support such as participating in quality assurance programs
• Actively participate as a positive teammember

Please note, this position is casual in nature. As rosters are provided in 6-weeks in advance, your first few weeks of employment will consist of staggered shifts. 

What you'll bring to the role 

Experience in a similar position as well as a Certificate III in Health Service Assistance is an essential requirement for this role.

In addition to this you will bring:

• Knowledge of infection controls principles and procedures

• Well-developed communication skills (verbal and written).
• Proven interpersonal skills.
• Ability to adapt to a multifunctional and diverse environment.
• Willingness to undertake required training.
• Ability to work independently and as part of a team
• Ability to resolve conflict in a professionally.
• Capability to build and maintain good working relationships with a diverse team.
• Ability to meet the physical requirements of the role in line with manual handling policies

If this sounds like you, click here to view the position description.

About the Department

Support Services began life back in 2007 growing out of the old Environmental Services Department to become one of the largest single departments in the hospital with over 220 staff.

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program
• Acces to up to 50% off health, wellness and gyms after 3 months of continued service - offered through Fitness Passport
• Staff Wellbeing Hub
• Staff immunisation
• Early Learning Centre childcare
• Parkville location and close to public transport
• Discounted on-site car parking
• Retail and food outlets, including a convenience store
• Culture of continuous improvement
• Retail discounts & more!

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately, we encourage you to apply promptly!

For more information about this position please contact Saron Mogese, Coordinator Ph:03 9345 4176 Email: saron.mogese@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 23 February 2026