Patient Services Assistant

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Job title: Patient Services Assistant- Wallaby Ward

• 0.5EFT Ongoing
• Dynamic multidisciplinary team environment

About the role:

This is a part time, 40 hrs/fortnight, permanent position. 

The Patient Services Assistant is an effective member of the facility who will be called upon to work in the Wallaby/HITH area.  They will work with other staff as required to undertake a range of services which supports the needs of patients, staff and others with regards to the organising and packing of patient supplies, packing of supplies for on road staff and ordering consumables. Ensuring fleet cars are clean and well stocked-with regular reviews with AUM’s/On road staff to ensure in car toolboxes contain adequate stock. The operator is unlikely to have contact with patients and visitors but will be in contact with staff in the hospital and will demonstrate effective inter-personnel skills and an ability to work cooperatively and flexibly to not disrupt the operation of the work unit.

Classification for this position with range from PS21-PS25, Patient Services Assistant Level 1 - Level 5 (FTE base salary $57,002.4 to $60,606 per annum, plus superannuation and salary packaging). 

What you will achieve:

• Contribute to a seamless operational environment for the department, directly impacting safe and efficient patient care
• Deliver high quality support to the multidisciplinary team within the department, contributing to the patient and families positive experience with the service

Your skills and experience:

• Knowledge of infection controls principles and procedures
• Well-developed communication skills (verbal and written)
• Proven interpersonal skills
• Previous experience in a hospital setting desirable
• Ability to adapt to a multifunctional and diverse environment
• Willingness to undertake required training
• Ability to work independently and as part of a team
• Ability to resolve conflict in a professionally
• Capability to build and maintain good working relationships with a diverse team.
• Physically fit for manual work

If this sounds like you, click here to view the position description. 

About the department:

Wallaby is the Hospital in the Home ward for RCH. It has a responsibility for providing inpatient care to a wide variety of presentations. There is a mix of providing direct care and centralised management for those out of area patients. The Wallaby Ward is a 61 bed unit that provides medical care and assessment to patients in the community. Wallaby provide multidisciplinary care including nursing, medical and allied health services according to the identified needs of the patient. Services are predominantly provided in the home setting. 

What we offer:

• Salary Packaging – Increase your take home pay!
• Parkville location and close to public transport

Other requirements:

• A current, full driver’s licence for the State of Victoria which is appropriate for the type of vehicle being driven, and comply with any restrictions on their licence (e.g. wearing glasses) while undertaking hospital duties (If applicable)
• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Vikki Sanders via email: vikki.sanders@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 15 October 2025