Project Support Officer

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role:

This is a part-time (0.8 FTE/60.8hrs per fortnight) ongoing opportunity within the Digital Innovation & EMR Team. The role is available to commence immediately.

The DI&EMR Project Support Officer provides high-quality project, operational and administrative support that enables the DI&EMR team to deliver its work program effectively. The role is responsible for coordinating and maintaining the team’s operational systems and support materials – including the RCH EMR webpage, EMR learning management system courses and team documentation – and for providing project coordination support across the team’s portfolio of optimisation, education and innovation activities and meetings.

The role also directly supports the Chief Clinical Information Officer (CCIO) in the operational delivery of key strategic priorities, including coordination of governance forums, preparation of briefings, reports and presentations, tracking of actions and deliverables, and monitoring of progress against the DI&EMR annual work plan. The expected outcomes of the role are a well-organised, responsive team operating environment and timely, reliable delivery support for the team’s strategic priorities.

Internally, this position will also be known and/or referred to as: Digital Innovation & EMR Project Support Officer.

Classification for this role is as per the Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2025 – 2027 (Award 10). 

Depending on experience, the position will be graded from AO51 (Grade 5, Year 1) to AO55 (Grade 5, Year 5), $96,570.76 to $106,759.12 per annum, pro rata for part-time, plus superannuation). 

What You'll Achieve:

• Provide high-level administrative and operational support to the DI&EMR team, ensuring the smooth day-to-day running of team functions
• Coordinate the organisation of meetings and governance forums, including preparation of agendas and presentations, minute taking and facilitating follow-up actions
• Develop and maintain guidelines, processes and documentation that support the functions of the DI&EMR team, including document management and management of shared team resources
• Facilitate reporting and finance administration requirements, such as monthly operational performance reporting and other associated activity as requested by the CCIO
• Monitor and maintain team resources, supplies and shared systems

Project Support:

• Provide project coordination support across the DI&EMR portfolio, supporting team members to meet timelines and priorities within the team’s project management framework
• Track project actions, risks, issues and deliverables, and prepare status updates and progress reports for the CCIO and relevant governance committees
• Support the coordination of large-scale team activities, such as EMR onboarding and education scheduling for large staff cohorts (e.g. Junior Medical Staff intakes)
• Under limited direction, conduct discrete projects and research, and provide reports and recommendations as appropriate, including assistance with the collation of EMR benefits

Operational Support:

• Support the CCIO in the operational delivery of key strategic priorities, including coordination of the DI&EMR annual work plan and monitoring of progress against agreed focus areas and benefits
• Prepare high-quality briefings, correspondence, reports and presentation materials for the CCIO for executive, committee and precinct forums
• Coordinate the team’s governance, meeting and committee obligations, including scheduling, agenda, papers, minutes and action tracking
• Act as a first point of contact for the CCIO office, exercising initiative, discretion and sound judgement in managing enquiries and priorities
• Build and maintain strong working relationships within the DI&EMR team and with key internal and external stakeholders, including Parkville precinct partners, to collect or impart information and perform the work required

Your skills and experience:

• Tertiary qualifications in a related field and/or relevant industry experience (minimum 4 years)
• Demonstrated experience providing project coordination and/or high-level administrative support, preferably in a healthcare or complex organisational setting
• Demonstrated ability to manage small projects and coordinate competing priorities to deadline
• Excellent proven interpersonal, verbal and written communication skills

If this sounds like you, or if you require more information, please click here to view the position description.

About the Department:

The DI & EMR team sits in the Digital Portfolio within the Digital and Allied Health Division. The Digital and Allied Health Division leads the hospital's digital transformation agenda, and is responsible for the implementation, optimisation and governance of digital health technologies, including the Electronic Medical Record, the RCH Patient Portal, artificial intelligence clinical solutions and virtual care platforms.

RCH has made significant investments in digital health capability, including the implementation and ongoing optimisation of the Epic Electronic Medical Record (EMR) shared across the Parkville precinct, expansion of virtual and digitally enabled models of care, maturation of enterprise data and analytics platforms, and the emerging adoption of artificial intelligence (AI) in clinical and operational settings.

What we offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum (and other additional salary-enhancing options!)
• Workplace culture of continuous improvement, growth, support and training
• Clinical Education Hub on-site to support continued training and professional development
• Hybrid work model, if applicable to role
• Convenient location & close to public transport
• Staff immunisation drives
• Special events
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities 
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport
• Enjoy the convenience of an on-site retail precinct, featuring a range of shops, cafés, and food outlets (retail discounts & more)

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCH's 'Staff Immunisation – Prevention of Vaccine Preventable Diseases' procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Daryl Cheng, Chief Clinical Information Officer via email: daryl.cheng@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close: 24 August 2026.