Transition of Care Worker

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

About the Role

This is a part time fixed term position 0.4EFT 30.4 hours per fortnight with the Transition of Care Service at the Department of Adolescent Medicine. You will be responsible for providing consultation, guidance, education and transition planning for RCH patients while participating in combined RCH and adult service transition clinics, research and annual events hosted by the Transition of Care Service.

Classification for this position will range from A031-A035.

What you’ll achieve:

• Provide care coordination to patients and their families and communicate this plan with all members of their treating teams
• Ensure accurate and up-to-date patients notes are recorded in the Electronic Medical Record to support the smooth transition to adult health services
• Track the patient journey through RCH to ensure timely, safe and coordinated transfers to adult health services
• Deliver education and training to RCH staff on transition and support clinicians across the organisation to discuss transition to adult care with patients and families
• Build and maintain key working relationships with internal departments and external service providers
• Work in collaboration with other Transition of Care Service team members to ensure excellence in service delivery

Your skills and experience

• Strong customer service with the demonstrated ability to engage and maintain key relationships with adolescents and families and ensuring a high level of service to customers 
• Demonstrated experience negotiating with patients with chronic and complex healthcare needs, to obtain information and providing comprehensive support to ensure the best (transition) outcomes for patients and their families
• Ability to contribute actively and positively as a member of the Transition of Care Service team to ensure ongoing excellence in service delivery and teamwork
• Excellent communication and interpersonal skills collaborating with a variety of internal and external stakeholders
• Ability to balance competing demands while continually contributing to improved service delivery
• Demonstrated skills with MS Office applications

If this sounds like you, click  here to view the position description.

About the Department

The Department of Adolescent Medicine provides healthcare and support to adolescents and their families via a range of specialist multidisciplinary services. These include the RCH Gender Service, Eating Disorders Service, Chronic Illness Peer Support (ChIPS), Young People’s Health Service and the Transition of Care Service, in both the inpatient and outpatient settings.

What we offer:

• NFP Salary Packaging – Increase your take home pay by $11,500 per year  
• Up to 50% off select Fitness Facilities through Fitness Passport   
• Guaranteed annual salary increases under the HAMA EBA 
• Access to Novated Leases through our partner, Smart Leasing  
• A dedicated workplace exceeding staff expectations in work environment, performance measurement, leadership & career development 

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

For more information about this position please contact Evelyn Culnane, Manager Transition of Care Service Ph:03 9345 4980 Email: evelyn.culnane@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close 10 August 2026