Virtual Care Analyst - EMR/Platforms

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Virtual Care Analyst (EMR/Platforms)

• Fixed-Term, Full-Time (18 months, grant-funded) — 2 positions available
• Work for Australia's leading Children's Hospital
• Be part of a once-in-a-generation virtual care transformation for kids and families across Victoria
• Excellent employee benefits including salary packaging
• Flexible work options available

About the Role:

These are Fixed-Term Full-Time position at 80 hours per fortnight within the Allied and Digital Health Division, funded by the RCH Foundation for 18 months.

The Royal Children's Hospital (RCH) is building the RCH Virtual Care Hub — a $1.38 million RCH Foundation-funded program to transform how we deliver specialised paediatric care to children and families closer to home. As a Virtual Care Analyst, you will be at the hands-on heart of this delivery — configuring, testing and deploying virtual care capabilities that will directly improve how children and families across Victoria access care, including those in rural and regional communities.

Working within a collaborative program team alongside the Virtual Care Senior Analyst Lead, Director Virtual Care and Project Manager, you will bring clinical workflows to life through the RCH Patient Portal — building telehealth appointment workflows, GP e-consult tools, remote monitoring modules and patient-facing digital features.

Classification for this position will range from AO71–AO75, Grade 7 Year 1 to Year 5 (1.0 FTE base salary $125,000–$140,000 per annum, plus superannuation).

What you'll achieve:

• Configure, build, test and deploy virtual care capabilities within the RCH Patient Portal — including virtual specialist clinic appointments, GP e-consult workflows, pre-visit questionnaires, remote symptom monitoring modules and automated escalation pathways
• Analyse clinical workflows and develop functional solutions that reflect a deep understanding of user requirements
• Monitor, investigate and resolve incidents and service requests related to virtual care platforms, providing responsive day-to-day support to clinical teams
• Coordinate review and deployment of platform updates and upgrades, including release note reviews, build, testing and identification of training impacts
• Facilitate end-user workshops and software demonstrations to gather workflow requirements and inform design decisions
• Support end-user adoption, delivering virtual care platform training to clinical staff — including telehealth tools, Patient Portal features and remote monitoring workflows
• Maintain accurate system, training and support documentation for all virtual care platform configurations
• Support data collection against program KPIs (Patient Portal adoption, e-consult volumes, appointment DNA rates) to underpin grant acquittal reporting

If this sounds like you, or if you would like more information, please click here for the position description.

Your skills and experience:

• Tertiary qualification in Health Informatics, Information Technology or a related field, and/or relevant industry experience in a digital health or ICT role
• Demonstrated experience in the configuration, build and support of enterprise digital health platforms or information systems
• Experience working in or alongside healthcare services, with an understanding of clinical workflows and patient-centred care principles
• Strong analytical and problem-solving skills with meticulous attention to detail
• Excellent written and verbal communication skills, including the ability to produce clear technical and user-facing documentation
• Proven ability to work collaboratively in a multidisciplinary team and manage competing priorities in a fast-moving program environment

Highly regarded:

• Experience with Epic EMR, Epic MyChart or the RCH Patient Portal (or equivalent consumer-facing digital health platform)
• Epic certification or equivalent EMR experience (minimum 1–2 years)
• Experience in telehealth platform support, remote monitoring tools or virtual care program delivery
• Familiarity with HL7, FHIR or other health data interoperability standards
• Experience delivering training to clinical end users in a hospital environment
• Knowledge of the Victorian Virtual Care Strategy or National Digital Health Strategy 2023–2028

About the Virtual Care Program:

Virtual care is a strategic priority for RCH, enabling the hospital to extend specialised paediatric expertise beyond its walls through telehealth, wearable devices, smartphone apps, digital portals and AI-enabled tools. The Stage 1 Virtual Care Hub builds on a proven series of successful RCH pilots — including virtual models of care for Hospital in the Home, Cystic Fibrosis remote monitoring and Complex Asthma management — and will embed virtual care as routine practice across Specialist Clinics and beyond.

This is a real opportunity to contribute to meaningful, lasting change in how children and families across Victoria — including those in rural and regional areas — access world-class paediatric care.

What we offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary
• Workplace culture of continuous improvement, support and training
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities 
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport
• Retail discounts & more!

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCH's 'Staff Immunisation – Prevention of Vaccine Preventable Diseases' procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Doug McCaskie, Executive Director Digital Health & Chief Allied Health Officer, email: Doug.McCaskie@rch.org.au

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close: 05 June 2026.