Virtual Care Senior Analyst Lead

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

Virtual Care Senior Analyst Lead

• Fixed-Term, Full-Time (18 months, grant-funded)
• Work for Australia's leading Children's Hospital
• Shape the technical architecture of a landmark paediatric virtual care program
• Excellent employee benefits including salary packaging
• Flexible work options available

About the Role:

This is a Fixed-Term Full-Time position at 80 hours per fortnight within the Allied and Digital Health Division, funded by the RCH Foundation for 18 months (July 2026 – September 2027).

The Royal Children's Hospital (RCH) is building the foundation for the RCH Virtual Care Hub — a $1.38 million RCH Foundation-funded program to transform how we deliver specialised paediatric care to children and families across Victoria and beyond. As Virtual Care Senior Analyst Lead, you will be the cornerstone technical role within this program, leading the design, architecture and configuration of virtual care platforms that will change how children and families access world-class care.

You will set the technical direction for the RCH Patient Portal's virtual care capabilities — including telehealth workflows, GP e-consult functionality, remote monitoring integrations and wearable device connections — while mentoring a team of AO7 analysts and shaping the blueprint for Stage 2 of the Virtual Care Hub.

Classification for this position will range from AO81–AO85, Grade 8 Year 1 to Year 5 (1.0 FTE base salary $155,000–$165,000 per annum, plus superannuation).

What you'll achieve:

• Lead the technical architecture, build and configuration of virtual care capabilities within the RCH Patient Portal — including virtual specialist clinic appointments, GP e-consult workflows, remote symptom monitoring modules and patient-facing digital tools
• Architect integrations between the Patient Portal, Epic EMR, wearable device platforms and other virtual care technologies, ensuring data flows are reliable, secure and clinically meaningful
• Set and maintain technical standards, build conventions and documentation practices for all virtual care platform configurations
• Lead technical scoping and feasibility assessments for new virtual care models, translating clinical requirements into well-defined system specifications
• Provide technical mentoring and quality oversight to AO7 Virtual Care Analysts, building capability across the team
• Represent the virtual care technical function in governance forums and Digital Health committees
• Contribute to the Stage 2 Virtual Care Hub blueprint — including technical architecture options, capability gap analysis and operating model inputs
• Oversee data quality and platform governance, ensuring KPIs (Patient Portal adoption, e-consult volumes, DNA rates) are measurable and reported for grant acquittal

If this sounds like you, please click here for the position description.

Your skills and experience:

• Tertiary qualification in Health Informatics, Information Technology, Computer Science or equivalent, and/or several years of specialised industry experience
• Demonstrated experience in the analysis, design, configuration and implementation of digital health platforms or enterprise information systems in a complex environment
• Advanced knowledge of EMR environments — Epic strongly preferred — including system architecture, interfaces and end-user workflows
• Experience leading technical teams or providing senior technical guidance and mentoring to analysts
• Proven ability to translate clinical and operational requirements into well-scoped technical solutions
• Experience managing system upgrades, testing cycles and production support in a regulated or healthcare environment

Highly regarded:

• Experience with Epic MyChart, the RCH Patient Portal or equivalent consumer-facing digital health platform
• Experience with telehealth platforms, wearable device integrations or remote monitoring systems
• Familiarity with HL7, FHIR or other health data interoperability standards
• Knowledge of the Victorian Virtual Care Strategy or National Digital Health Strategy 2023–2028
• Experience working within or alongside paediatric or tertiary hospital services

About the Virtual Care Program:

Virtual care is a strategic priority for RCH, enabling the hospital to extend specialised paediatric expertise beyond its walls through telehealth, wearable devices, smartphone apps, digital portals and AI-enabled tools. The Stage 1 Virtual Care Hub builds on a proven set of successful RCH pilots — including virtual models of care in HITH, Cystic Fibrosis monitoring and Complex Asthma — and positions RCH as a national leader in paediatric virtual care.

This is a genuine opportunity to make a lasting technical contribution to how children and families across Victoria access world-class paediatric care.

What we offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary
• Workplace culture of continuous improvement, support and training
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities 
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimited access to select fitness facilities in your local area via Fitness Passport
• Retail discounts & more!

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCH's 'Staff Immunisation – Prevention of Vaccine Preventable Diseases' procedure

Application process:

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position please contact Doug McCaskie, Executive Director Digital Health & Chief Allied Health Officer, email: Doug.McCaskie@rch.org.au

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team?

Apply online by clicking on the “Apply” button

Applications close: 05 June 2026.