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Ward Clerk - Kelpie Ward

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Date: 08-Jun-2021

Location: 50 Flemington Rd, AU

Company: theroyalch

The Hospital:

The Royal Children’s Hospital (RCH) provides secondary and tertiary care to children and young people across the northern and western suburbs; specialist paediatric healthcare to the children of Victoria, Tasmania, southern NSW and parts of South Australia; and is the designated state-wide provider of services including paediatric trauma, rehabilitation and forensic medicine. As a quaternary centre for complex cardiac surgery and organ transplantation, the RCH cares for the sickest children from around Australia.

With a passionate, highly skilled and committed staff campus wide of over 6000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/

Further information about RCH is available at www.rch.org.au

The Role:


Ward Clerks assist nursing staff by providing indirect patient care under the direction and supervision of the nurse in charge of the shift in the allocated area. First and foremost the Ward Clerk is the first contact for patients, families and health professionals visiting and telephoning the ward. Ward Clerks are responsible for handling these enquiries in an accurate, professional and timely manner and provision of Administrative support to the Kelpie Staff.


Key Accountabilities:

Work as part of a team to ensure the achievement of departmental and hospital wide goals

  • Delivery of a high level service that is patient/client focused and includes the families and carers
  • Establish relationships that are goal directed and recognise professional boundaries
  • Identify, build and maintain strong working relationships with internal and external stakeholders to ensure the successful delivery of services
  • Work in collaboration with families and professionals
  • Complete all RCH documentation as required and maintain up-to-date medical histories
  • Contribute to the ongoing development of clinical processes aimed at promoting excellent collaboration between all healthcare disciplines and improved communication mechanisms
  • Attend and participate in continuing education opportunities
  • Work in collaboration with departments throughout the hospital
  • Prioritise workload based on the individuals/team’s needs, acuity and optimal time for intervention
  • Participate in quality improvement activities
  • Evidence of Quality administration assistance in a professional and timely manner
  • Evidence of development and implementation of consistent administrative activities.


Qualifications and Experience:

  • Minimum previous experience 2-3 years in a similar role is essential -
  • Demonstrated proficiency in the use of established administrative processes
  • Computer skills including programs in the Microsoft Office Suite
  • Well-developed written and verbal communication skills
  • Demonstrated time management and prioritisation skills
  • Demonstrated ability to participate effectively in a multidisciplinary team.

Other Requirements:

  • Employees are required to undertake a National Criminal Record Check and a Working with Children Check prior to commencing employment.
  • Employees are required to maintain a valid Working with Children’s Check throughout their employment.
  • A current, full drivers licence for the State of Victoria which is appropriate for the type of vehicle being driven, and comply with any restrictions on their licence (e.g. wearing glasses) while undertaking hospital duties (If applicable)
  • Employees are required to provide and maintain required immunisations and serology results as part of their employment.


View Position Description here

Why work at the RCH?

The RCH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award winning Health and wellbeing program and financial benefits.


To learn more about our staff benefits please go to: https://www.rch.org.au/hr/recruitment_employment/Staff_benefits/ is committed to a diverse and inclusive workforce.


We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with disability.


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close on 14 June 2021