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Ward Clerk - Newborn Intensive Care Unit

Date: 21-Sep-2022

Location: 50 Flemington Rd, AU

Company: theroyalch

The Hospital:


The Royal Children’s Hospital’s (RCH) vision is to be a great children’s hospital – delivering Great Care.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

Further information on RCH is available at


  • Part Time / Ongoing - 6.25hrs Monday 12:45-19:30
  • Butterfly Ward NICU at The Royal Children’s Hospital
  • Fabulous employee benefits including salary packaging and onsite parking


The Role:


Be the first point of contact for patients, families and health professionals visiting and telephoning the Butterfly, Newborn Intensive Care ward. In this role you will be responsible for handling all enquiries in an accurate, professional, and timely manner, and provision of administrative support to staff.


To be successful in this role you will have:

  • Proven strong customer service focus
  • Proven experience working in a busy front line customer service role dealing with large volumes of people
  • Demonstrated experience in using various computer applications, including Microsoft office programs
  • Experience with IBA or EMR computer systems
  • Knowledge of medical terminology
  • Experience working in a health care setting


Butterfly Ward – Newborn Intensive Care Unit:


NICU at the RCH reflects excellence, providing services to critically ill babies from throughout Australia. NICU is a 36 bedded Neonatal Intensive Care and High Dependency nursery, flexing up at times of peak demand. We are a Level 6B facility that cares for approximately 850 complex medical and surgical cases each year.


To view the Position Description, please click here


For further information about this role please contact Jessica O'Dowd - Nurse Unit Manager - Butterfly ward - Newborn Intensive Care Unit Ph:03 9345 5388

Why work at the RCH?


RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities,  surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be fully vaccinated against Covid-19, and Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 9 October 2022