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Administration Officer - Mental Health Community Sites

Date: 29-Jul-2022

Location: Other, AU

Company: theroyalch

The Hospital:


The Royal Children’s Hospital’s (RCH) vision is to be a great children’s hospital – delivering Great Care, Everywhere.


RCH is located within the Melbourne Biomedical Precinct, with more than 45 world-class biomedical organisations and more than 50,000 of the brightest minds working together to make the Precinct number one in the Asia Pacific region for health, education, research, and training. Within this, RCH is also a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. Each organisation contributes to a paediatric academic health centre which is greater than the sum of its parts.  


RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The RCH is the only provider of heart transplant services and CAR T-cell therapy for paediatrics in Australia. RCH is an effective advocate for patients and their families with a particular focus on vulnerable children and increasingly, mental health in young people. The hospital also supports many health promotion and prevention programs. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.


We work collaboratively with hospitals to deliver the right care, in the right place, at the right time. The RCH is committed to the Child Safe Standards:


RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.


Further information about RCH is available at


The Role:

The Mental Health team is expanding and seeking an Administrative Officer to provide front-line customer service involving a high level of interaction with families, clinicians, other Mental Health teams, departments within RCH and external agencies. Specifically, the position is responsible for ensuring the efficient and effective operation of the Mental Health administration services, located at Travancore, performing all the responsibilities and duties required.


Duties will include; telephone operations, customer service, data entry, patient bookings, patient registrations, computer operations, Fire Warden/Zone Warden, training of administrative staff, perform broad administration duties – including invoicing, onboarding of new staff and supporting the mental health teams, including the Administration Coordinator. The role will require flexibility to work across all three of our community sites, over 5 days a week, 8.30am to 5pm.

To be successful in this role you will have:

  • Experience working in a similar role, minimum 2-3 years
  • Availability to work hours/days as indicated above
  • Excellent customer service and people skills with the ability to build and manage key relationships across the organisation and ensuring a high level of service to consumers and a variety of stakeholders
  • Display a high degree of empathy and a good understanding of mental health issues to provide the best service to our community with integrity, and discretion dealing with confidential information
  • Excellent analytical and problem solving skills with a proactive approach to problem resolution and ability to work with complex issues and processes
  • Demonstrated intermediate to advanced computer application skills and ability to develop further
  • Highly developed administrative skills with the ability to innovate and streamline office processes
  • Demonstrated ability to cooperate and work well with others in the pursuit of team goals.
  • Excellent organisation skills and a flexible approach, including the ability to work without direct supervision, exercise initiative and discretion and act as a change agent
  • Highly developed verbal communication, interpersonal and presentation skills with the ability to apply these skills to a variety of stakeholders.
  • Highly developed attention to detail.

If this sounds like you, to review the Position Description and Key Selection Criteria, please click here.


For further enquiries, please call Mariam Gredelj on 9345-6070


Why work at the RCH?


RCH is committed to a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities,  surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program. The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.

All applicants please be aware that it is a requirement of your employment that you be fully vaccinated against Covid-19, in compliance with any public health orders in place at the time of, and during, employment. Applicants will be required to provide their Australian Government COVID -19 vaccination Certificate, it is a requirement of the RCH to collect, record and hold vaccination information.


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 30 August 2022