Family Support Worker

The Royal Children's Hospital (RCH) is a world- leading paediatric academic hospital located in Melbourne, Australia. The hospital reaches far beyond its city campus with hubs in the Western Suburbs and dedicated staff providing therapeutic care in homes and communities throughout Victoria.

At the RCH we work together to put children and young people at the heart of our care, research and learning.

We invite you to join us and help turn our vision, ‘a world where all kids thrive,’ into a reality.

Work in partnership with the RCH’s Complex Care Hub to bridge the remote access to care gap!

“Training was great, I felt I went into the home fully prepared and since finishing training I have not felt alone. I feel I am thriving - I have a great relationship with the child and the family”' –  current Family Healthcare Support Worker

What You’ll Do

Supported by the Family Healthcare Support Manager and Education Team, you will join one of the RCH’s largest teams to:

• provide personal care, medical interventions, tube feeds and pre-dosed medications in line with the child’s individual care plan
• maintain the safety and well-being of the child and report any concerns promptly to the parents as outlined in your training
• predominately support children within their home, but also to access activities, education, and community outings if appropriate
• be responsible for the safe and hygienic use of equipment as practiced in your training

The Impact You’ll Make

Not only will you be joining the RCH’s heart-warming community, but you will also directly contribute to our vision through:

• building positive professional relationships with parents and children and strengthen RCH community bonds 
• bridging the access to care gap by providing care to children within the comforts of their own community, particularly in remote areas
• providing necessary respite for parents and family members which improves their psychological wellbeing and allows them to attend other essential responsibilities such as the care of siblings.

What You’ll Bring to the Team

As well as an eager attitude to learn you will have:

• an ability to complete verbal and written tasks delivered in English (Professional Working Proficiency/C1/Advanced High ACTFL/ 3 ILR)
• well-developed communication skills and a professional manner
• an ability to travel independently (Victorian license and own car or access to one is highly desired)
• general computer skills and the ability to enter information accurately

If this sounds like you, click here to view the position description.

For more information on our Family Healthcare Support Team see here

What You’ll Get in Return

• Salary Packaging – Increase your take home pay by up to $11,500 per annum!
• Shift allowances where applicable
• Looking for a new set of wheels? We support Novated Leases through our partnership with SmartSalary
• Ongoing support, annual professional development reviews, and additional training where required
• Discounts on Private Health Insurance
• Help when you need it most! Counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge

Application Process

You may find that your experience doesn’t match every requirement listed, and that’s completely normal. If this role resonates with where you are in your career, we encourage you to apply rather than self‑select out. Your skills and perspective could be exactly what adds strength to the team.

Select the Apply button to take you through to our application portal. Please submit

• An up-to-date CV/Resume
• A Cover Letter outlining how you could be a great fit

Good things to know when applying:

• You will be required to answer multiple questions and we ask you allow 15-20 minutes to complete your application
• Due to our application portal, applications are best submitted on a computer, laptop or tablet device.
• This is a community/home-based role providing direct care for complex needs children.
• By submitting an application you agree to the inherent requirements of the role and compliance with mandatory documents as outlined in the position description
• If successful, you will be required to attend a paid in-person training prior to commencing in the role (dates and times provided in advance).

For more information about this position, please contact Diana Misela at Diana.Misela@rch.org.au

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

Infection, Prevention and Control Compliance

It is a requirement of RCH employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, as it is a requirement of the RCH to collect, record and hold vaccination information. It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Applications Close 14 July 2026 - please note, we may close vacancies early where we receive significant numbers of applications