Parkville EMR Help Desk Analyst

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

• Hub of medical precinct in Parkville, Melbourne
• Challenging and rewarding work environment
• Friendly and supportive team environment

About the Role:

This is a full time / part time ongoing position up to 1 FTE within the Parkville EMR. You will be responsible for. The EMR Help Desk acts as a single point of contact for phone calls, emails, logged requests and queries from staff regarding EMR issues. This EMR Help Desk Analyst sits alongside other Analysts to complete this function. They will also resolve routine requests.
 

Classification for this position will range from A031-A035 (base salary $74,500 per annum, plus superannuation)

What you’ll achieve:

• Responds to incidents report by end users. Incidents may include, but are not limited to workflow issues, application errors, and user access;
• Actively monitor, resolve, troubleshoot and report incident and service requests to provide a responsive and agile day to day support service that meets the needs of all users;
• To maintain a high degree of customer service for all support queries and adhere to team processes;

Your skills and experience:

• Responds to incidents report by end users. Incidents may include, but are not limited to workflow issues, application errors, and user access;
• Actively monitor, resolve, troubleshoot and report incident and service requests to provide a responsive and agile day to day support service that meets the needs of all users;
• To maintain a high degree of customer service for all support queries and adhere to team processes;

If this sounds like you, click here to view the position description.

About Parkville EMR:

The Parkville EMR is a digital partnership between The Royal Children’s Hospital (RCH), Peter MacCallum Cancer Centre (Peter Mac), The Royal Melbourne Health (RMH) and The Royal Women’s Hospital (RWH).  The Parkville EMR team (employed by RCH) maintains, operates, and optimises the Parkville EMR Service for the benefit of all 4 health services.  The Parkville precinct partners are committed to continuing the success of the EMR to deliver the vision as a world class EMR, shared with patients, to support the delivery of safe, high quality and seamless healthcare across Parkville and improve health outcomes for all Victorians.

What we offer:

• Salary Packaging – Increase your take home pay!
• Culture of continuous improvement 

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process:
To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.
Shortlisting for this position will commence immediately, we encourage you to apply promptly!
For more information about this position please contact Mehul Vakil Ph: 93457911  Email: mehul.vakil@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 7 July 2025