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Parkville EMR - Web Server Administrator

Date: 04-Aug-2022

Location: Other, AU

Company: theroyalch

The Hospital:


The Royal Children’s Hospital’s (RCH) vision is to be a great children’s hospital – delivering Great Care, Everywhere.

RCH is located within the Melbourne Biomedical Precinct, with more than 45 world-class biomedical organisations and more than 50,000 of the brightest minds working together to make the Precinct number one in the Asia Pacific region for health, education, research, and training. Within this, RCH is also a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation. Each organisation contributes to a paediatric academic health centre which is greater than the sum of its parts.  

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatric and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria. Tasmania, southern NSW and other states around Australia and overseas. The RCH is the only provider of heart transplant services and CAR T-cell therapy for paediatrics in Australia. RCH is an effective advocate for patients and their families with a particular focus on vulnerable children and increasingly, mental health in young people. The hospital also supports many health promotion and prevention programs. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

We work collaboratively with hospitals to deliver the right care, in the right place, at the right time. The RCH is committed to the Child Safe Standards:

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

Further information about RCH is available at


The Role:


The Web and Service Server Administrator ﴾WSSA﴿ is a critical, hands‐ on role. This person installs and administers Epic web and service servers. This role will work with NTT (Managed Service providers) to be involved in configuration, deployment, proactive monitoring and maintenance of the EMR application. Working closely with and also providing backup for the EMR Client System Administrator role, the employee is responsible for managing and maintaining key components of the EMR technical platform. Specifically, the role focusses on:


  • The Citrix services supporting the delivery of the EMR client software, Hyperspace
  • Web services supporting access to Hyperspace from mobile and web platforms
  • Core EMR printing services


The goal of this role is to provide end users with quick reliable access to the EMR from a wide variety of devices and through remote access solutions.


The following critera are essential to be successful in this role;

  • Managing print queues and Epic printing infrastructure;
  • Monitoring network and Web server activity for security breaches using intrusion detection techniques;
  • Performing file system management;
  • Installing and managing the application deployment platforms that serve production, reporting, disaster recovery, training, and non‐production needs;
  • Installing and maintaining administrative and monitoring tools necessary for high levels of availability and performance of your Epic system (application);
  • Assisting in the configuration and troubleshooting of integrated third-party software and peripherals;
  • Applying platform and Epic upgrades and updates to production and non‐production Web server components;
  • Responding to emergency and after‐hours issues;
  • Following vendor and Epic best practices for hardware and software configuration;
  • Working with the release manager to coordinate releases across application environments;
  • Managing the deployment of hyperspace and access of web portals and mobile apps.


Strategic planning and leadership

  • Engaging in capacity planning exercises to ensure adequate system resources;
  • Collaborating with your technical teams and Epic to ensure proactive support;
  • Participating in your change control process for all planned application and technical activities;
  • Maintaining and testing processes related to business continuity;
  • Understanding performance metrics, monitoring system performance, and troubleshooting issues;
  • Writing and maintaining scripts to improve system management tasks.



  • Critically review design documents and specifications with an eye for detail;

Other duties as directed consistent with the employee’s skill level and classification.


Qualifications and experience



  • A tertiary degree in Computer Science or related field (or relevant equivalent experience)
  • Significant Web Service administration experiences
  • Demonstrated experience with Windows and VMware
  • Strong analytical and problem-solving skills and experience



  • Experience and/or certification in Windows Server 2008 or later
  • Epic training and certification
  • Previous experience working in a healthcare environment and healthcare clinical applications


To view the Position Description please click here.


Why work at the RCH?


RCH is committed to a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city. We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background,  all members of the LGBTQI community and people with disability.

All applicants please be aware that it is a requirement of your employment that you be fully vaccinated against Covid-19, in compliance with any public health orders in place at the time of, and during, employment. Applicants will be required to provide their Australian Government COVID -19 vaccination Certificate, it is a requirement of the RCH to collect, record and hold vaccination information.

While RCH has an obligation to consider all Australian and Permanent Resident applicants in the first instance, RCH welcomes applications from overseas healthcare professionals and may consider supporting visa applications.

Currently, international and returning Australian health workers may be eligible for an allowance of $10,000 to  help fund relocation costs to Victoria. Further information can be found on the Department of Health's website: 


Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 31 August 2022