Program Support Officer, Newborn Hearing Screening

The Hospital:

The Royal Children’s Hospital’s (RCH) Vision is “A world where all kids thrive”.

RCH is a cornerstone member of the Melbourne Children’s Campus, partnering with Murdoch Children’s Research Institute, The University of Melbourne Department of Paediatrics and The Royal Children’s Hospital Foundation.

RCH has cared for the children and young people of Victoria for more than 150 years since it was founded in 1870. A full range of paediatrics and adolescent health services are provided plus tertiary and quaternary care for the most critically ill and medically complex patients in Victoria, Tasmania, southern NSW and other states around Australia and overseas. The Hospital has more than 6,000 staff, a budget of $850M, 12 wards and 350 beds. Annually, the RCH has 300,000+ Specialist Clinic appointments, 90,000+ Emergency Department presentations and 20,000 elective surgeries.

The RCH is committed to the Child Safe Standards. 

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact.

For further Information on RCH is available here.

 Program Support Officer (Grade 3) -  Victorian Infant Hearing Screening Program (VIHSP)

• Located in Parkville
• Friendly and dynamic team
• Part-time 45.6 hrs per fortnight
• Fixed term until Feb 2027 with possible extension

About the Role

This is a Fixed Term Part Time position until 5th February 2027 at 45.6 hours per fortnight with the Victorian Infant Hearing Screening Program (VIHSP).

Based at our Parkville campus, this part-time role plays a vital part in ensuring the smooth operation of data and administrative processes that support our state-wide newborn hearing screening program. You will assist with managing the program’s databases, generating accurate reports, supporting team operations, and ensuring data integrity across multiple digital systems. Your work will support effective service delivery and improve outcomes for families across Victoria.

Classification for this position will range from AO31 – AO35 (FTE base salary $74,448.40 to $82,305.60 per annum, plus superannuation).

What you’ll achieve:

• Provide high-level support for database management and program reporting.

• Ensure accuracy, integrity, and security of patient and program data.

• Collaborate with team members to enhance data-related processes.

• Assist in compliance with data privacy, health sector, and RCH protocols.

• Contribute to operational needs including procurement, communications, and onboarding support.

• Support continuous improvement of administrative and program systems.

Your skills and experience:

• Experience in administrative roles within a healthcare setting.

• Strong proficiency in using patient data systems and digital applications.

• Excellent attention to detail and ability to multitask in a dynamic environment.

• Strong communication and organisational skills.

• Ability to work independently and collaboratively as part of a team.

• Skilled in preparing reports, documentation, and communication materials.

If this sounds like you, follow the link below to view the position description.

Position Description

About the Department

The Victorian Infant Hearing Screening Program (VIHSP) is dedicated to early detection of hearing loss in newborns across Victoria, ensuring timely intervention and support for affected families. Operating within the Centre for Community Child Health, the program works closely with hospitals and healthcare professionals to deliver high-quality hearing screening services, contributing to the overall health and development of infants.

What we offer:

• Salary Packaging – Increase your take home pay!
• Employee Assistance Program

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCHs “Staff Immunisation - Prevention of Vaccine Preventable Diseases” procedure

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

For more information about this position, please contact Dr Melinda Barker on Ph: 03 9345 4941 or email: melinda.barker@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offer the opportunity to work in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital.  Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption, and offers of employment are conditional on successful completion of background checks including reference checks. 

Are you ready to join our team? 

 Apply online by clicking on the “Apply” button

Applications close 29 December 2025